Frequently Asked Questions

Find answers to the most common questions about our products, orders, shipping, and returns.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. We accept all major credit cards and payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to modify or cancel your order, please contact us immediately at contact@alexpools.shop. We will do our best to accommodate your request before the order ships.

Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. No minimum order required.

How long does it take to receive my order?

Orders are processed within 1-3 business days. After dispatch, delivery typically takes 5-8 business days depending on your location.

Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Products

What types of pool cleaning products do you sell?

We carry a wide range of pool cleaning equipment including:

• Robotic pool cleaners (wall climbing, app-controlled, cordless)
• Cordless handheld pool vacuums
• Suction-side and pressure-side pool cleaners
• Solar-powered robotic pool skimmers

Which brands do you carry?

We carry top brands including AIPER, Dolphin, Beatbot, Zodiac, Polaris, Betta, Gosvor, WYBOT, iGarden, and many more.

How do I know which pool cleaner is right for me?

It depends on your pool size, surface type, and budget. Feel free to contact us at contact@alexpools.shop and our team will help you find the perfect product for your needs.

Are the products covered by a warranty?

Yes. Warranty terms vary by product and manufacturer. Please refer to the product listing for specific warranty information or contact us for more details.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How do I start a return?

Simply email us at contact@alexpools.shop with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 5-10 business days to your original payment method.

What if I received a damaged or defective item?

Please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund as quickly as possible.

Contact & Support

How can I contact customer support?

You can reach us by email at contact@alexpools.shop. Our support team is available Monday through Friday, 9:00 AM - 6:30 PM (EST). We typically respond within 24 business hours.